Facility Service Manager

Job Title: Facility Services Manager Reports To: Client Manager, Client Director, Managing Vice President, or equivalent leadership. Job Overview The Facility Services Manager (FSM) oversees the day-to-day operations of facility and workplace services across one or more client sites. This role serves as the primary client contact and is responsible for service delivery, team leadership, vendor management, financial oversight, and ensuring compliance with SPS policies and safety standards.

The FSM is committed to delivering exceptional service while maintaining a safe, efficient, and professional work environment for both clients and SPS employees.

Key Responsibilities

Lead daily facility operations, including building maintenance, custodial services, and workplace support. Serve as the primary client contact and ensure high levels of client satisfaction. Manage, coach, and develop onsite staff and supervisors.

Coordinate staffing and ensure appropriate coverage for business needs. Oversee vendor relationships, contracts, and service performance. Conduct regular facility inspections and ensure compliance with safety and operational standards.

Manage budgets, labor costs, forecasting, payroll, billing, and site profitability. Track and report KPIs and SLAs, driving continuous improvement initiatives. Coordinate special projects, office moves, and workplace initiatives.

Resolve operational issues and escalate incidents as appropriate. Ensure compliance with SPS policies, OSHA

Requirements

, and security procedures. Participate in client business reviews and support business growth opportunities.

Ability to stand, walk, bend, and sit for extended periods. Ability to lift up to 40 pounds as needed. Ability to operate office and facility equipment.

Travel Local travel of up to 25% may be required. Other Duties This job description outlines the primary

Qualifications

High School Diploma or equivalent required; bachelor's degree preferred. 5+ years of operations, client service, or facilities management experience. 3+ years of facilities or maintenance experience preferred.

Previous experience leading teams in a client-facing environment. Strong communication, organizational, and problem-solving skills. Experience managing budgets, vendors, and performance metrics.

Proficiency with computer systems and reporting tools. Competencies Client-focused and results-driven Strong leadership and interpersonal skills Professional, organized, and detail-oriented Sound judgment and integrity Adaptable and able to manage multiple priorities Physical

Responsibilities

of the role and is not intended to be an exhaustive list of duties.

may change based on business and client needs.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence Robotic Process Automation) in more than 22 countries across the globe.

I n North America, our services include Mailroom Management (both