Manager, Client Operations/Project Management

Team Overview Join a team where operational excellence drives lasting impact on our clients' businesses. As a key member of our team, you will help establish team-wide Operational Standards, directly impacting our clients' business, by leveraging innovative solutions, and optimizing processes through the intelligent use of technology. Together, our team acts as expert optimizers and transformational problem solvers, delivering seamless experiences, characterized by accuracy and ontime delivery of work.

We are adept at streamlining workflows, eliminating friction, empowering teams with clear accountabilities to spark new ideas, and equipping our people with the cutting-edge tools and knowledge they need to excel. We are relentless in our pursuit of excellence, committed to continuous improvement, all the time acting with empathy and care for all stakeholders. Role Overview We are seeking an experienced Client Operations Manager to add to our end-to-end Operations team.

The person in this role will leverage data, tools, and process to optimize and steward foundational workstreams across E2E Media Operations and Business Operations. A successful Client Operations Manager will drive critical projects forward while motivating clients and internal stakeholders. They excel at problem solving, are comfortable in the unknown, and are excellent communicators.

Role Objective As an integral part of the Operations team, this position is responsible for the management of our E2E (end-to-end) Operations process via development and maintenance of processes to support critical client deliverables, ensuring accuracy and cross-functional compliance to meet all deadlines.

Responsibilities

, as well as acting as a liaison with xCraft teams to ensure data accuracy and cleanliness across the E2E systems process. e. driving operational efficiencies and, ultimately, automation) and how those goals translate to each and every project they contribute to.

& Tool Management Leverage knowledge of Media Buying & Operations to identify and develop process enhancements to drive efficiencies across workstreams related to budget management, data cleanliness/ compliance and tool maintenance Partner with Client Operations colleagues to design, implement and optimize workstreams creating efficiencies across all Business Crafts, with a focus on Media Buying teams. Sample workstreams include budget management, reconciliation, taxonomy, tools maintenance etc. e.

Effectively manage and prioritize multiple concurrent projects, establish realistic timelines, coordinate resources, and manage escalations to stakeholders Develop and maintain project plans, timelines, and documentation using project management tools (Asana, Smartsheet) to track progress and ensure accountability Lead cross-functional teams through project lifecycle from planning through execution and closeout, ensuring clear communication and alignment on deliverables Monitor project health, identify risks and dependencies