Care Adviser, Housing

Why Wellthy is for you! At Wellthy , we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones. We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe.

As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible. Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies.

Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery. Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare.

This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike. We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally.

We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members. We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us. As our Care Adviser , you will play a vital role in supporting Wellthy’s Care Coordinators by executing care-related tasks with precision and efficiency.

While not a direct point of contact for families, you will work behind the scenes to ensure our members’ caregiving needs are met seamlessly.

Responsibilities

will include conducting research, completing tasks, and delivering high-quality results for our members. Over time, you’ll have the opportunity to grow within the role and opt into specialized teams based on your interests, experience, and performance. You will report directly to a Care Manager.

To be successful in this role: Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience. Maintain a task load that aligns with employment status while consistently meeting output and quality standards. Leverage Wellthy’s Care Network and available tools to ensure timely and effective task completion.

Conduct thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs. Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans. Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress.

Proactively communicate updates, task progress, and any barriers to completion. Ensure all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy. Support the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base.

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