Company overview: TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world.

Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Position Overview The OPUS Platform Knowledge Expert is a platform and subject-matter expert responsible for developing, structuring, and maintaining the messaging, positioning, and core knowledge artifacts that power TraceLink’s OPUS Platform go-to-market execution, field enablement, and AI-driven experiences for both customer personas and TraceLink field teams.

—and builds the messaging frameworks, insights, and artifacts that support executive-level conversations across all relevant customer segments. This is a unique role combining platform expertise, industry context, strategic storytelling, and knowledge artifact creation, and curation for executive buyer experiences.

Responsibilities

OPUS Platform Domain Expertise Serve as TraceLink’s subject-matter expert for the OPUS Platform, supporting Product Marketing, Demand Generation, Content, Sales Enablement, and Sales teams. Build a deep understanding of OPUS Platform architecture and capabilities, and how the platform enables TraceLink solutions and customer business outcomes. Translate complex platform concepts into clear business value for executive, technical, and operational personas.

Participate in select cross-functional initiatives, roadmap discussions, and executive or customer engagements as required. , CIO, CDO, CTO, Enterprise Architects). Articulate the OPUS Platform value proposition as the foundation for TraceLink solutions, ecosystem participation, and digital network effects.

Create and maintain competitive differentiation against alternative platforms, point solutions, and legacy integration approaches. Continuously validate and refine messaging through regular engagement with field teams, customers, and prospects. AI and LLM Buying & Enablement Experiences Build and maintain an LLM-ready OPUS Platform messaging framework with modular, metadata-tagged positioning, capabilities, and value narratives.

Ensure taxonomy alignment, version control, and canonical terminology so platform messaging is consistent, current, and consumable by AI systems. Curate and govern the OPUS Platform knowledge corpus to ensure accurate, secure, and authoritative AI-generated outputs. Design executive- and architect-ready LLM experiences using prompt patterns, scenarios, and platform value-story templates for internal enablement and external buyer interactions.

Supply Chain Orchestration Knowledge Expert - OPUS Platform