Business Data Analyst

About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.

Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.

Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is building an autonomous delivery system that moves medical supplies, food, and retail products where people need them.

As Platform 2 scales, Marketing, Commercial, and Growth teams need a shared, trusted view of customer behavior, commercial performance, and where to focus investment. As an embedded partner within the centralized Data Science & Analytics team, you will own the measurement, analysis, and reporting that moves those questions into business action. You will help leaders prioritize campaigns, commercial opportunities, and growth initiatives while building durable performance visibility for a growing autonomous delivery business.

What You'Ll Do

Own analyses of customer behavior, commercial performance, market dynamics, and Platform 2 growth opportunities. Define KPI frameworks and metric definitions that give Marketing, Commercial, and Growth teams a consistent view of progress against strategic priorities. Build and maintain business-facing dashboards and self-service reporting that stakeholders use to assess performance and plan action.

Translate analysis into recommendations that inform campaign investment, commercial prioritization, growth initiatives, and strategic tradeoffs. Monitor performance to identify material trends, risks, and opportunities requiring a decision or change in business approach. - Partner with Data Science, Product, and business teams to improve data quality, reporting capabilities, and analytical processes.

Use AI-enabled workflows to automate recurring reporting and analysis, reducing manual work and improving the speed of insight delivery. What You'll Bring 3+ years of experience delivering analytics or business intelligence work in analytics, operations, technology, logistics, eCommerce, or a related environment. - Advanced SQL proficiency and experience querying complex relational datasets.

Experience building business-facing dashboards in Sigma, Tableau, Looker, Power BI, or a similar platform. Familiarity with data warehouses such as Snowflake or Redshift and a scripting language such as Python. Ability to turn ambiguous commercial or growth questions into rigorous analyses, clear measurement approaches, and actionable recommendations.

Strong communication and business judgment, with evidence of helping technical and non-technical stakeholders act on data.