First Response Restoration Technician

Launch a Long-Term Career in the Insurance Industry This isn’t just a job - it’s a structured entry route into one of the UK’s most stable and rewarding professional sectors: insurance. As a Trainee First Response Technician, you’ll gain hands-on experience at the very start of the insurance claims journey - helping customers recover after property damage while learning how claims are assessed, managed, and resolved. You’ll develop real industry knowledge, practical technical skills, and professional experience that can lead to a wide range of specialist insurance careers.

Many of our technicians have developed specialist skills and progressed into roles such as: First Response Team Leaders Field Operations Management Loss assessing and property Surveying Desktop Surveying & Claims Strategy Multi-Trade Technicians (Carpentry, Electrical, Plumbing & General Property Repairs) While progression is performance‑based and developed over time through training, experience, and demonstrated capability. With structured development, hands-on training, and real opportunities to grow, this is an ideal role for someone who wants to build a long-term career in restoration, insurance, and property services. About Us Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert.

Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. 5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

About The Role

: Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This role involves working independently in customers’ homes, making safe, professional decisions while following agreed processes and standards. It’s an exciting entry-level opportunity that will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with fire, water, and accidental damage restoration projects.

Key Responsibilities

: As a Trainee First Response Technician, you’ll play a vital role in supporting our experienced team with the restoration of properties damaged by fire, water, or other accidental damage.

Responsibilities

will include: Assisting with restoring, drying, and sanitising tasks following water or fire damage. Providing excellent customer service to policyholders and other relevant parties. Carrying out mitigation works in a property to prevent any secondary damage being caused.

Helping to monitor and install correct drying equipment on-site. Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded. Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.

Always maintaining health and safety standards. Adaptability and understanding that the nature of our work is reactive, and so can involve irregular working hours from time to time.

Requirements

: We want someone who is driven, customer-focused, and eager to learn. As an employer we will provide you with full training, which Is a mix of on‑the‑job learning, shadowing and formal development. The ideal candidate will have: Excellent spoken and written communication skills.

A passion for delivering outstanding customer service and helping people in difficult circumstances. An eagerness to join a company offering long-term career development and progression. The ability to manage your time effectively and work without close supervision.