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Why we're hiring:

WPP is undertaking a significant multi-year transformation to simplify and modernise its technology landscape, including the consolidation of multiple CRM platforms into a single, globally governed Microsoft Dynamics CRM solution.

This transformation is central to WPP's strategic objectives, enabling the organisation to:

Improve client, opportunity, and pipeline visibility across the business
Enhance data quality, governance, and reporting capabilities
Enable AI-powered and data-driven commercial decision-making
Reduce technology complexity, duplication, and operational costs across agencies

The Global CRM Programme is a high-profile, business-critical initiative spanning multiple workstreams, including business process design, functional requirements, technology delivery, data migration, systems integration, and organisational change management. To support its successful delivery, we are seeking an experienced Global CRM Project Manager to lead the coordination and execution of programme activities across a complex stakeholder landscape.

The Role

The Global CRM Project Manager will be responsible for the end-to-end coordination of multiple interdependent workstreams, ensuring integrated planning, effective dependency management, and alignment with programme objectives.

What you'll be doing:

Develop and maintain integrated project plans across business, functional, technology, data, and change workstreams, ensuring delivery remains aligned to programme priorities, milestones, and strategic objectives.
Coordinate cross-functional dependencies, fostering collaboration between business process, functional design, technology, data, integration, and change teams to ensure seamless execution.
Monitor delivery progress against agreed plans, proactively identifying, managing, and escalating risks, issues, dependencies, and potential roadblocks.
Ensure decisions made through programme governance forums—including the Business Transformation SteerCo, CRM Design Authority, and Technology Delivery Programme Board—are translated into clear actions, accountabilities, and measurable outcomes.
Support the development and delivery of programme communications, ensuring consistent messaging and stakeholder engagement across global, regional, agency, and market teams.
Coordinate training and business readiness activities, helping to prepare users and stakeholders for rollout phases while ensuring alignment between global standards and local market requirements.
Support the definition, baselining, and tracking of programme benefits, partnering with business and delivery teams to ensure measurable value is realised throughout the programme lifecycle.
Maintain high-quality project management artefacts, including integrated plans, RAID logs, status reports, governance packs, and decision registers.
Deliver clear, concise, and insightful reporting to senior stakeholders, providing transparency on progress, risks, dependencies, and areas requiring attention or intervention.
Contribute to the continuous improvement of programme governance, delivery frameworks, tools, and ways of working to enhance programme effectiveness and execution excellence.

This is a highly visible role that will sit at the centre of a complex global transformation programme, providing the structure, coordination, and leadership required to drive successful delivery and long-term adoption of WPP's global CRM strategy.

What you'll need:

Demonstrated experience delivering complex technology, digital, or business transformation programmes in a Project Manager or similar delivery leadership role.
Experience working across both business and technology workstreams, ideally within CRM, customer platforms, or enterprise SaaS environments.
Strong project management capabilities, including planning, dependency management, risk and issue management, governance, and stakeholder coordination.
Experience supporting business readiness activities, including communications, training coordination, change adoption, and benefits realisation.
Ability to operate effectively within complex, matrixed, or multi-business environments, balancing competing priorities and diverse stakeholder needs.
Strong stakeholder management and relationship-building skills, with the ability to influence and collaborate across business, technical, and leadership teams.
Excellent organisational, analytical, and problem-solving skills, with a structured and detail-oriented approach.
Strong written and verbal communication skills, with the ability to translate complex information into clear, concise updates for a range of audiences.
Comfortable navigating ambiguity, driving clarity, and maintaining momentum within a fast-paced and evolving programme environment.
Experience partnering with system integrators, consulting organisations, or external delivery partners would be advantageous.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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