Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 2998 No immigration sponsorship or transfer available for this role.

About The Role

This position will work at onsite at our customer facility in Franklin, TN. The Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas.

The Lead Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives. What the Candidate Will Do Manage portfolio of $2M+ net revenue Design and creates opportunities for cross-sell/up-sell Drives business growth Sets strategic goals for customers, collaborates with cross-functional teams, ensures client satisfaction across multiple projects Understands all service offerings and can recommend based on customer strategic needs Guides others on CE best practices Handles escalations and comfortable with tough customer conversations Demonstrates strong executive communication skills Owns MBR/QBR design - more custom, complex slides; start from scratch. Should independently own decks with little support.

Qualifications

High school diploma or GED equivalent At least 7 years experience in a customer facing role within transportation/logistics Experience having financial

Responsibilities (Cost Savings, Net Revenue, P&Amp;L)

for a managed book of business Experience creating reports in Excel or Google Sheets

Preferred Qualifications

Bachelor’s degree in business, logistics or other related fields 8 years logistics and transportation experience Manhattan and SAP experience Experience presenting to Senior Leadership Account management experience Experience with Tableau or Power BI

Benefits

like a company sponsored health plan, dental and vision

, 401k match, financial and mental wellness

, parental leave, short- and long-term disability coverage, life insurance and more.

Compensation

depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.

That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. com .

Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Requirements

Lead Strategic Customer Success Partner (Transportation/Logistics)