Schedule: Full Time Job Type: Remote Salary Type: Hourly Req #: 3130

About The Role

The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. This is an overnight position.

Candidates must be available to work overnight hours on a consistent basis. What the Candidate Will Do Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. g.

loaded pick-up, delivery, empty, etc.

Responsibilities

Regarding Customer and Carrier Relationships Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty Correspond with customer and carrier regarding detention and other accessorial information Acquire solid understanding of customer business practices and workflow Basic

Qualifications

High school diploma or GED equivalent 0-1 years of customer service experience Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.) Clear and professional oral and written communication skills, including email etiquette

Preferred Qualifications

Customer Service background Knowledge of the freight industry Proficient with Microsoft Office Suite Proficient in Google workspace Strong oral and written communication skills, including professional email etiquette

Benefits

like a company sponsored health plan, dental and vision

, 401k match, financial and mental wellness

, parental leave, short- and long-term disability coverage, life insurance and more.

Compensation

depending upon the role. About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.

That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. com .

Candidate Privacy Notice Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Requirements

Customer Support Specialist II (Overnight)