Company Description Workleap is a Montreal-based tech company, founded in 2006. We're builders at heart, we make simple products that actually matter to the people who use them. We have two product lines: The Workleap Agent , our agentic HR platform that helps managers become better leaders, and ShareGate , the world's leading solution for Microsoft 365 migration and governance.

More than 15,000 companies worldwide trust us to do exactly that. We're intentional about who joins us. If you're the kind of person who gets excited by a hard problem and wants to help shape what comes next, there's a place for you here.

Your role We're looking for a Renewal Specialist who brings process discipline, commercial instinct, and a genuine drive to protect and grow customer relationships at scale. You'll own the renewal motion for our Flash segment — a high-volume SMB book where consistency, speed, and smart prioritization make the difference. You'll be the person customers hear from when it matters most: before their renewal, during their pricing migration, and when they need a clear reason to stay.

g. Claude) to personalize outreach at scale, prep for calls, and build account briefs fast — so your time goes toward conversations, not admin; Catch early churn signals, escalate with a plan, and follow the playbook while knowing when to adapt. Your team As an Associate Account Manager at Workleap, you'll sit within a high-trust Account Management team that takes real pride in winning together.

This isn't a siloed role — you'll work closely with Account Managers, Onboarding Specialists, and your manager to make sure customers in the Flash segment get real attention even at scale. The Renewal Desk is a proven motion here: we've built the playbook, we've seen the results, and now we're looking for the right person to own it. The pricing migration is one of the most strategic plays of the year — moving customers from legacy per-seat pricing to our new platform model takes real commercial judgment, even at SMB scale.

On top of that, we're pushing Workleap Agent adoption across the book, which means the renewal conversation isn't just about keeping a customer — it's about helping them see what's possible next. And as a recently expanded team, there's a real opportunity to help shape how this motion evolves. g.

Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit; Process-oriented with good instincts for when to stick to the playbook and when to adapt (Bonus: experience navigating a pricing or packaging transition with existing customers; Bonus: SaaS or HR tech background; Bonus: bilingual French–English). Most of this sounds like you? Apply.

What the job comes with Base salary: $75k – $85k.

Compensation

scale. Final offers may be adjusted based on the candidate's region to align with local market conditions. Pay mix: 80% base salary, 20% variable OTE : $94k–$107k LTIP program, share in Workleap's long-term growth.

Bilingual Associate Account Manager, Renewal Desk - Workleap