Technical Account Manager

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About The Role

The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements. The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You’Ll Do

) Assist with assessment and design of solutions Assist with Veeam Software solution implementation effort estimation Assist with post-installation issues Create white papers, solutions guides, best practices, custom documentation, etc. Deliver onsite knowledge transfer on Veeam Software solutions Assist in the selling of Professional Services Document configuration and completed activities Analyze installed environments and guide optimal Veeam Software configurations Facilitate communication between client and Veeam support Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions Provide input for improvement of process and documentation Overnight travel to meet company goals and objectives Perform other duties, as assigned What You’ll Bring VMware VCP, Microsoft MCSE or equivalent experience Prince 2, ITIL, PMP, or equivalent experience Bachelor’s Degree in technology required (A combination of education and experience will be considered) Hands-on experience with Veeam’s Core products Proven Consulting and Project Management experience Excellent communication, interpersonal and relationship-building skills Responsible for understanding customer needs and architecting an appropriate solution. Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated Technologies.