Veterinary Receptionist

Receptionist Bay Ridge Animal Hospital and Annapolis Cat Hospital are hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

Benefits

package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Employee pet discount because we know your pets are family, too.

Qualifications

Schedule: This is a full-time position with four 10-hour shifts per week. Two early shifts (8:00 AM–6:00 PM), two late shifts (10:00 AM–8:00 PM), and rotating Saturday mornings. Occasional shifts from 8 am to 8 pm.

: Previous experience as a veterinary receptionist is required. Strong organizational and multitasking skills Ability to maintain a calm, professional, and positive demeanor About Bay Ridge Animal Hospital and Annapolis Cat Practice At Bay Ridge Animal Hospital, we hold ourselves to a higher standard of veterinary care. We strive to deliver excellent medicine with loving care, because your pet’s health is our #1 priority.

With support from our sister facility, Annapolis Cat Hospital, we provide high-quality veterinary care for the area’s dogs and cats. Located right next door, Annapolis Cat Hospital caters to our feline patients, while Bay Ridge Animal Hospital focuses on dogs.

Key Responsibilities

: Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms. Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments. Answer client calls for appointments, hospital inquiries, medication refills, and other requests.

Make outbound calls for appointment reminders and follow-ups. Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior. Assist in maintaining cleanliness and organization to ensure a positive client experience.