Customer Success Representative with German

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About The Role

The Customer Success Representative (Commercial Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products.

This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

What You’Ll Do

Be responsible for overachieving Quota tied to territory Renewal and Expansion goals Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks Cold call customers with lapsed support, with the goal to reactivate support. com) Keep impeccable Salesforce hygiene Manage inbound Renewal inquiries though different Renewals portals Prioritize workload in order to meet all KPIs, goals and objectives.