Customer Architect (Forward Deployed Engineer)

7B). 5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization.

Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. 8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. S (West Coast). In this role, you will operate in a Forward Deployed Engineer model —embedding deeply with customers to solve complex technical challenges, accelerate adoption, and deliver measurable business outcomes.

You will act as both a hands-on builder and a strategic advisor, working directly within customer environments to design, implement, and optimize solutions. Harness is a multi-module DevSecOps platform, spanning CI/CD, cloud cost management, feature flags, security, and more. As a Customer Architect, you will work across multiple modules and domains, helping customers adopt an integrated platform approach rather than point solutions.

About The Role

Forward Deployed Customer Engagement Embed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges Own the technical success of customer implementations across multiple Harness modules Act as a bridge between customer teams and Harness Product & Engineering Technical Delivery & Enablement Provide hands-on guidance to integrate Harness into existing toolchains and processes Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures Lead onboarding, implementation, and enablement programs to accelerate time-to-value Multi-Module Platform Adoption Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases Architect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization) Guide customers toward a platform-centric approach rather than fragmented tooling Strategic Advisory Serve as a trusted advisor to engineering and platform leadership Develop and execute success plans aligned to business and technical outcomes Lead technical reviews and business reviews to demonstrate value and identify growth opportunities Optimization & Insights Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities Deliver actionable recommendations across technology, processes, and team practices Proactively identify risks to adoption or retention