About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

About The Role

Our Renewals Analysts are responsible for managing a high-volume portfolio of all StarRez customers. This role will be responsible for managing a high-volume portfolio of approximately 2,000 College Pads Property Management customer accounts , ensuring timely and successful contract renewals. This role supports both auto-renewal accounts , which require proactive communication, reminders, and relationship management, and manual renewal accounts , which require light sales, retention, and value-based conversations.

This is a process-driven, high-impact role that combines operational execution with customer communication. You will leverage company-provided AI tools and automation systems to streamline workflows, improve efficiency, and support data-driven decision-making. This role provides a strong foundation for career growth into Customer Success, Revenue Operations, or Account Management roles within StarRez.

Responsibilities

: Renewals Management & Execution Manage end-to-end renewal processes for a high-volume portfolio (~2,000 accounts) with defined workflows and SLAs Oversee auto-renewal accounts by proactively sending reminders, validating contract details, and ensuring timely processing Execute structured renewal motions for manual accounts, including pricing alignment, contract updates, and retention-focused conversations (no heavy outbound sales prospecting) Drive to extend term commitments to minimum one year or 18-24 month agreements.

as assigned

Requirements

Customer Communication & Retention Maintain consistent, proactive communication with customers to reinforce value and ensure smooth renewals Support renewal conversations with clear, structured value messaging Identify at-risk accounts using data signals and escalate appropriately to support retention efforts Utilize AI-assisted tools to draft, personalize, and scale customer communications efficiently Deliver a consistent and professional customer experience across a high-volume account base Data, Forecasting & Reporting Maintain accurate renewal forecasts and pipeline tracking within Salesforce Use dashboards and AI-supported insights to identify renewal risks, trends, and opportunities Ensure all customer records, contract details, and activity logs are complete and up to date Provide regular reporting and updates to leadership on renewal performance Automation & Process Optimization Leverage company-provided AI and automation tools to streamline renewal tracking, follow-ups, and reporting Reduce manual effort by utilizing systems for reminders, data updates, and communication workflows Identify opportunities to improve efficiency within existing processes and workflows Partner with internal teams to support continuous improvement initiatives Collaboration & Support Work closely with Sales, Customer Success, and Customer Operations teams to support renewal outcomes Assist with account analysis to identify retention risks and opportunities for packaging or pricing alignment Support cross-functional initiatives related to renewals, customer experience, and operational improvements Complete additional projects and

Required Qualifications

3 + years of experience in renewals, sales suppor