Employee Service Center Representative (Part-Time) - Sphere

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies.

The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. com .

Who are we hiring? The Employee Service Center Representative serves as a vital link in the day-to-day operations in our Employee Service Center department. The Employee Service Center Representative provides comprehensive support to our frontline Venue employees throughout all MSG company venues; offering assistance via various channels such as ticketing, email, and face-to face, and phone interactions.

What will you do? Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). , venue management, People Practices (Employee Relations), or scheduling coordinators).

Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs. Support employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions. Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as assigned.

Contribute to various HR functions, which may involve supporting licenses and certifications, supporting training and development initiatives, and assisting with Time and Attendance related disciplinary actions. Partner with Coordinators and assigned ESC Leadership in all areas of day-to-day departmental orientation. Support Employee Service Center office with assigned on-site support and tasks essential for sustaining smooth business operations.

What do you need to succeed? Previous call center, HR or administrative (scheduling, payroll, employee services) support experience. , Oracle) and case management software is a plus.

Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions. Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries. Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.

Proficient problem-solving, reasoning, motivational, and organizational skills are essential. Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees. Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Requirements

Must be available to work a flexible, onsite schedule including days, nights, weekends, and holidays, to support 24/7 operations and event-based late evenings. #LI-Onsite Hourly Pay Range $27 — $27 USD At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward.