About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform . Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. 4 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry.

Together, we’re shaping the future of workplace communication. Staffbase is looking for an Associate Customer Care Agent. In this role, you will mainly focus on supporting our customers with all kinds of inquiries to ensure the customers’ ongoing satisfaction.

With your deep product knowledge, you will be in direct contact with our customers and other internal teams, primarily with Development and Customer Success Management departments. To support our customers as best as possible, we are looking for colleagues who are open to work from 8am - 4pm Central Time, Monday to Friday. g.

Compensation

- we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan) Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400 Recharge - with 31 vacation days annually (incl.

, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

package for employees. Pay Range: $50,000 - $54,000 CAD base salary per year. Other rewards may include commissions and program-specific awards.

Benefits

to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness da