Associate Software Engineer, Site Reliability Engineering Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we’re building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Why Join Relay? A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact. High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.

Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth. World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones. , living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.

Now, here’s what we’re building, and where you come in.

About The Role

/Team We're looking for an Associate Software Engineer to join our Site Reliability Engineering team. In this role, you'll help keep the systems that frontline workers depend on running smoothly, reliably, and at scale. You'll work alongside experienced engineers to build and maintain the infrastructure behind Relay's cloud platform — ensuring our customers can count on us when it matters most.

This is a great opportunity for someone early in their career who's excited about infrastructure, automation, and solving real problems for real people.

What You’Ll Do

Monitor and improve the health, performance, and availability of Relay's production systems using tools like Grafana and PagerDuty. Build and maintain observability tooling that gives engineering teams clear insight into how our systems are behaving. Write automation in Python and Elixir to reduce toil and improve reliability across our infrastructure.

Manage and evolve infrastructure-as-code using Terraform, Ansible, and Packer on AWS. Support and improve CI/CD pipelines with Jenkins to help the team ship safely and often. Participate in a 24/7 on-call rotation, responding to incidents and helping drive them to resolution.

Coordinate the flow of information across Engineering during incidents, ensuring the right people have the right context at the right time. Contribute to post-incident reviews and help turn lessons learned into lasting improvements. S.

in Computer Science, Mathematics, Physics, or a related field. Experience managing reliable services and systems — whether through internships, personal projects, or prior roles. Familiarity with Linux-based environments and comfort working in the terminal.

A genuine curiosity about how systems work (and how they break). Strong communication skills and a collaborative mindset.

Nice To Have

Experience with capacity planning and resource forecasting. Exposure to production systems where low latency is a high priority. Familiarity with any of our core tools: AWS, Terraform, Ansible, Grafana, PagerDuty, Jenkins, or Packer.

Benefits

Perks

Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).

: If you’re joining our Raleigh-based HQ, you’ll have ac