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Senior Software Engineer – Logging, Diagnostics & Post-Release Incident Analysis Overview The PlayStation Portal Platform team is seeking a Senior Software Engineer to lead the design, development, and operation of Logging and Diagnostics infrastructure that enables rapid detection, investigation, and resolution of Performance, Stability, and Platform Quality issues occurring after products are released to customers. In this role, you will be responsible for building scalable Logging Architecture, Crash Diagnostics, and Incident Analysis Frameworks that empower engineering teams to perform efficient root cause analysis of field issues. You will collaborate closely with Engineering, Quality Engineering (QE), Customer Support, Security, and Product teams to reduce the time from issue detection to root cause identification and drive continuous improvements in product quality and reliability.

We are looking for engineers who are passionate about quality, thrive on solving complex system-level problems, and take strong ownership in delivering exceptional user experiences through continuous improvement.

Key Responsibilities

Logging Architecture Define and drive the overall platform logging strategy. Design and implement logging frameworks for AOSP-based systems. Establish log collection, storage, retention, and archival strategies.

Define structured logging standards and best practices. Design logging mechanisms optimized for field debugging and post-release analysis. Improve platform observability and telemetry quality.

Diagnostics & Debuggability Build infrastructure for Crash, ANR, Native Crash, and Kernel Panic analysis. Define strategies for collecting and analyzing Tombstones, DropBox entries, Bugreports, and diagnostic artifacts. Develop diagnostic frameworks for system failure analysis and troubleshooting.

Create tools that support issue reproduction and root cause analysis. Drive initiatives that improve platform debuggability and diagnosability. Partner with development teams to ensure diagnostic capabilities are built into the platform.

Post-Release Incident Analysis Investigate and analyze production issues occurring in customer environments. Identify, classify, and track recurring failure patterns. Lead incident reviews, postmortems, and corrective action initiatives.

Drive improvements in Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR). Provide actionable recommendations to engineering teams for quality improvements. Monitoring & Alerting Design and implement log-based monitoring systems.

Develop anomaly detection mechanisms for platform health and stability. Build automated alerting and escalation frameworks. Create dashboards and reporting tools for field quality monitoring.

Define and track reliability metrics and operational KPIs. Security & Compliance Design and implement secure logging and diagnostics infrastructure. Ensure protection of PII and sensitive customer information.

Support security incident investigations and forensic analysis.

Requirements

Collaborate with Security teams to implement secure-by-design principles.

Required Qualifications

A genuine passion for delivering high-quality software and exceptional