About RoadRunner At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while delivering maximum value for our customers and communities through efficient, scalable, and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise, and a passion for creating a future where waste is a problem of the past™. Technology, artificial intelligence, and data‑driven strategies are the backbone of our team of waste experts, enabling us to deliver streamlined, cost‑effective, and sustainable waste and recycling services.

Since RoadRunner’s founding in 2014, we’ve helped thousands of customer locations nationwide achieve an average of 10–20% savings on their monthly waste bills while improving recycling efficiency. We’re proud that RoadRunner’s industry‑leading model and people‑first culture have been recognized by the 2023 SEAL Business Sustainability Awards , Pittsburgh Business Times’ Best Places to Work (2025) , and Pittsburgh Inno’s 2022 Fire Awards . 3/5 on 311 reviews), our CEO’s approval rating is 71%, and 65% of our reviewers would recommend working here.

5/5 on 85 reviews) and we now have over 14K followers on LinkedIn. S. We are unable to sponsor or take over sponsorship of an employment visa.

04 per hour with 3% bonus (Remote - United States) Hours for position: 8am - 5pm EST Job Summary: As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation. You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers confident and supported. This role sits at the center of action — partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience.

If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility. Primary Duties Including % of time: 35% - Complex Service Resolution Management Post-Implementation Focus: Manage and resolve all incoming service requests and operational issues that occur after the services are active (post-implementation) for the Mid-Market customer base. Advanced Troubleshooting: Apply industry and process knowledge to troubleshoot and resolve issues, serving as a primary knowledge resource for complex, non-standard customer problems.

30% - Workflow and Quality Assurance Ticket Quality Control: Ensure all documentation is accurate, complete, and adheres to established best practices for long-term account health. Proactive Ticket Management: Monitor the 'Unassigned' Mid-Market queue and take immediate action to manage incoming volume, ensuring critical service requests are addressed promptly. , Slack) regarding complex Mid-Market service issues.

15% - Service Standards and Metrics Process Integrity: Maintain current, expert knowledge of all service expectations and best practices specific to the ongoing support of Mid-Market Customers. Knowledge: Maintain understanding of all relevant process changes, service updates, and new guidelines 15% - Vendor Relations & Service Coordination External Communication: Serve as the main point of contact for external hauling partners (vendors), communicating customer needs, coordinating scheduling updates, and securing successful service adherence.