Job Title: Customer Solutions Specialist Job Summary: RadarFirst is seeking a motivated and customer-oriented Customer Solutions Specialist to support customer onboarding, product adoption, and ongoing post-sales customer support for the RadarFirst platform. This role is ideal for someone early in their SaaS career who enjoys working directly with customers, solving problems, managing multiple projects, and developing technical expertise in a fast-paced environment. Customer Solutions Specialist will own onboarding engagements for SMB and mid-market customers, provide day-to-day product support, deliver customer training, and partner closely with Product and Customer Success teams to improve the overall customer experience.

This is a fully remote position.

Responsibilities

& Duties: Customer Onboarding & Enablement Lead onboarding and implementation engagements for SMB and mid-market customers.

Qualifications

, so we encourage you to submit an application if you're interested in this role despite any reservations you may have about your background or skill set.

: 3+ years of experience in SaaS onboarding, customer support, implementation, customer success, or related customer-facing roles Experience managing multiple customer conversations, projects, or accounts simultaneously Strong customer communication and relationship-building skills Excellent organization, attention to detail, and follow-through Ability to explain technical concepts and platform workflows clearly to customers Comfortable working in a fast-paced environment with evolving priorities Curious, customer-oriented, and proactive mindset Experience delivering customer training or onboarding sessions Familiarity with SaaS platforms, support ticketing systems, and customer onboarding processes preferred Experience in compliance, privacy, governance, or regulated software environments is a plus Successful candidates in this role are: Responsive and customer-focused Comfortable balancing onboarding work with day-to-day customer support Organized and able to manage multiple concurrent customer relationships Interested in growing technical and consulting skills over time Collaborative team players who enjoy working cross-functionally with Product, Engineering, Customer Success, and Operations teams

Who We Are

At RadarFirst