Senior Client Success Partner- Care Gap & Coding Automation

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

About The Role

Care Gap & Coding Automation (CGCA) is Qventus’ newest product line — a generative AI solution that helps health systems close documentation and coding gaps that drive material quality and financial outcomes. Our first condition in the market is malnutrition, with additional conditions on the near-term roadmap. CGCA is in an early and pivotal stage of its product lifecycle.

We have a beta product live at a number of partner sites and are iterating quickly toward a confirmed, sellable scope. Each implementation directly shapes the product, the playbook, and the commercial model — including a free 2-month pilot structure that converts to a paid contract on the strength of demonstrated outcomes. As a Client Success Partner on the CGCA team, you will sit inside Product and act as the face of CGCA to our earliest clients.

You will own the end-to-end client experience during the pilot and early production phases — managing the implementation, building deep relationships with clinical leaders and frontline dietitians, ensuring pilots convert, and feeding learnings directly back into product strategy. You will also play a defining role in productizing what we learn: building the implementation playbook and standing up our Delivery team to eventually own this work as CGCA reaches general availability. This is a high-impact, high-ownership role for someone who thrives in ambiguity, wants to help build a product line from the ground up, and is energized by working hand-in-hand with clinicians.

Key Responsibilities

Own the implementation end-to-end. Lead CGCA pilots and early production deployments in partnership with a Technical Implementation Manager who owns the technical implementation. You establish credibility with client leaders so they trust you to guide the launch - diagnose current-state workflows, build the launch strategy based on each site’s realities, and partner with Product on any adjustments needed for that client to succeed.

Own the client relationship. Develop trusted relationships with client executives and the frontline clinical teams using CGCA — starting with dietitian managers and RDs for malnutrition, and expanding to wound care teams, hospitalists, nephrologists, and other clinical leaders as we tackle additional conditions. You’ll be expected to build deep domain expertise in each new condition quickly so you can engage with these teams as a peer and credible thought partner.

Run a tight operating rhythm. Own weekly client meetings end-to-end — agenda, prep, facilitation, follow-ups, and action tracking — and keep both the client and Qventus team aligned on what’s working, what isn’t, and what’s next. Convert pilots to paid contracts.

Monitor engagement and outcome data throughout the free trial, present results to the client in a clear, compelling way, and flag early when we’re off track. Partner with Product and client leadership to make whatever changes are needed — product, workflow, or stakeholder — to land the conversion. Channel client feedback into the roadmap.

Own ensuring that learnings from each implementation make their way back to the Product team, and contribute to roadmapping conversations on how to best address that feedback.