Head of Research Delivery – Role Definition Purpose of the Role The Head of Research Delivery is a senior, client-facing leader responsible for delivering high-quality research programs and leading research teams across projects and accounts. The Head of Research Delivery is accountable for how research work gets delivered across the organization – ensuring efficient, predictable, and scalable execution through clear ownership, effective resourcing, and streamlined ways of working. This role owns and actively drives how research delivery operates in practice, including the systems, workflows, and team structures that enable successful execution.

It maintains accountability for delivery performance across projects (on time, on budget, on value), improving how work flows across teams, reducing unnecessary handoffs, and ensuring projects are set up for success from the start. The Head of Research Delivery plays a critical role in enabling scale by simplifying how we work, increasing visibility across teams, and ensuring delivery models support growth without adding complexity or requiring proportional increases in effort.

Key Responsibilities

Achiever’s Paradise (Clarity, Ownership & Team Enablement) Establish clear ownership, roles, and

Responsibilities

across projects to reduce ambiguity and duplication of effort Create visibility into team capacity and workload to support balanced, sustainable delivery Enable Research teams to operate effectively by reducing unnecessary coordination and operational friction Foster a culture of accountability around delivery discipline, ensuring teams are clear on expectations and ways of working Provide direct leadership and line management to team members, including performance management, coaching, and development Build a strong, collaborative team culture that promotes clear expectations, shared accountability, and mutual support Business Value – Reliable, High-Quality Delivery Maintain accountability for delivery across projects, ensuring teams are supported to execute effectively and step in where needed to drive outcomes Actively engage in complex or high-priority projects where needed to ensure successful delivery Ensure projects are set up for success from the start, with clear scope, ownership, and resourcing Oversee delivery performance across the portfolio, ensuring consistency in how work is executed Partner with Research Excellence to ensure delivery enables high-quality outputs and client-ready insights Identify and address systemic delivery issues that impact consistency, predictability, or client experience Support alignment between delivery approach and client needs, ensuring feasibility and execution are realistic Cost Efficiency – Simplified and Efficient Ways of Working Reduce operational complexity by simplifying workflows, minimizing unnecessary handoffs, and improving coordination across teams Improve efficiency of delivery through better resource allocation, planning, and