About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About The Role

: As a Senior/Lead Forward Deployed Engineer (SFDE ) at Parloa, you’ll be on the front lines of enterprise AI adoption - delivering cutting-edge technology into some of the most complex environments in the world. Your mission: lead end-to-end deployment projects from an engineering perspective - not just implementing what exists, but engineering what’s required to make it succeed at enterprise scale. FDEs are our in-field product engineers.

You will build what doesn’t yet exist, adapt architecture to enterprise realities, and engineer integrations across systems and APIs to make deployments successful. Your work is hands-on and code-first - you’ll be building, debugging, and engineering solutions directly in the field. What you ship not only makes deployments succeed, it also defines how customers experience Parloa and shapes what our product becomes.

This is not about maintenance. This is about engineering what makes it work in production, under real-world enterprise constraints, at speed and scale Areas of ownership: Own deployment engineering projects : Lead the technical execution (incl.

Requirements

for performance, reliability, and security Engineer solutions where none exist : Build custom extensions, integrations, and configurations to close product gaps and meet enterprise

Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes Guide and mentor others: Collaborate with and provide technical guidance to more junior in-field engineers Influence at senior levels: Engage with enterprise architects and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer success.

Who You Are

: 7+ years of professional experience in software engineering, systems integration, DevOps, or data engineering roles with direct customer impact Proven track record of leading deep technical deployments and integrations in large-scale enterprise environments Strong technical depth across backend engineering, infrastructure-as-code, Kubernetes/cloud platforms, APIs, and databases - with proven experience in systems design and the ability to go hands-on in production systems Ability to operate independently in ambiguous, high-responsibility settings, especially when deploying live to enterprise systems A builder’s mindset with bias for action, creativity under pressure, and an obsession with making things work in the real world Degree in Computer Science, Engineering, or related technical field Strong

Senior/Lead Forward Deployed Engineer - US