About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About The Role

: Parloa is transforming customer experience through AI-powered agents. Our Enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations. As a Senior Enterprise Engagement Manager, you will act as the strategic post-sale leader for a portfolio of complex enterprise accounts.

These organizations operate across multiple stakeholders, departments, and geographies — requiring strong executive presence, structured thinking, and disciplined execution. You will guide customers from implementation through scaled adoption and measurable ROI, while identifying opportunities for expansion and long-term partnership growth. This is a highly cross-functional role at the intersection of strategy, execution, and commercial impact.

This is your opportunity to act as a strategic partner to leading enterprise organizations—driving AI adoption, delivering measurable business impact, and shaping long-term customer growth through Parloa’s platform.

Who You Are

: You bring 5+ years of experience in Enterprise Customer Success, Strategic Account Management, Consulting, or similar roles within SaaS or enterprise technology You have experience managing large, complex accounts (typically $500K+ ARR or comparable complexity) You are comfortable operating at both a strategic level (executive alignment, roadmap planning) and operational level (driving execution and delivery) You have a proven ability to influence Director, VP, and C-level stakeholders You have experience driving measurable business outcomes tied to defined KPIs You bring strong project management and organizational skills , with the ability to manage multiple priorities in parallel You have experience supporting or contributing to account expansion and renewal strategies

Nice To Have

: Experience in AI, automation, CX platforms, or contact center technologies Background in digital transformation or operational modernization initiatives Experience working with global or multi-region enterprise organizations Our Recru