Senior Data Scientist - Customer Experience

About Coursera Coursera and Udemy are now one company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog .

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Coursera partners with leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including AI-powered personalized guide and features, like Role Play and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning.

Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp. Coursera recently combined with Udemy to create one of the world’s most comprehensive skills development platforms.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to do their best work together. Our virtual hiring and onboarding experience makes it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

Job Overview As a Senior Data Scientist on the Enterprise CX team, you are a versatile problem-solver with a solid foundation in end-to-end data science methods. You excel in extracting actionable insights from data to drive strategic decisions and enhance revenue growth. Your expertise lies in conducting deep-dive analyses, diagnosing metric shifts, and applying practical statistical or machine learning methods to solve complex business problems.

You are comfortable self-serving across the data stack when needed, and are eager to work collaboratively with stakeholders to deliver impactful solutions that drive business success.

About This Role

: The Senior Data Scientist plays a crucial role in supporting the Customer Success team through deep-dive data analysis, diagnostic investigations, targeted predictive modeling, and applied causal inference. This position involves working closely with cross-functional teams to drive revenue growth, reduce customer churn, and enhance operational efficiency. Reporting directly to the Manager of Data Science, you will contribute to the development of end-to-end analytical solutions and measure their true business impact.

What You'll Be Doing: Cross-functional Collaboration & Communication: Collaborate with cross-functional stakeholders, developing a deep business understanding and supporting synergy across the organization. Communicate effectively with non-technical stakeholders. Partner closely with the Customer Success team to provide data-driven insights and support decision-making processes.

End-to-end Analytics: Deep-Dive Analysis: Conduct exploratory data analysis and analytical investigations to diagnose metric shifts and uncover actionable trends in customer behavior.