About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need.

Benefits

of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners.

Responsibilities

, but may include activities such as department offsites, team gatherings, and school or industry events.

About The Role

: As a Manager, Service Delivery, you will own day-to-day service delivery performance for a portfolio of school district accounts. You are responsible for converting booked revenue into realized revenue by ensuring referrals are activated quickly, providers are fully utilized, and services are delivered successfully. You will lead a team of Service Delivery Specialists and serve as the primary operational owner of district outcomes.

Working closely with service delivery leadership, empowerment/recruiting, revenue teams, credentialing, and enablement teams, you will ensure contracts are fulfilled, service commitments are met, and revenue targets are achieved. This role is accountable for the operational performance, utilization, and revenue realization of an assigned district portfolio while maintaining a high-quality customer experience. You will execute the service delivery strategy established by leadership and drive accountability across your assigned accounts.

This role supports the Director, Service Delivery in delivering predictable and scalable revenue outcomes. m. m.

m. in your local time zone. For this role, up to 10% travel may be required to help you connect in-person in a meaningful way.

What will you do at Presence: Revenue Execution & Portfolio Management Own service delivery outcomes across an assigned portfolio of school districts. Drive conversion of referrals into active services to maximize revenue realization. Monitor referral flow, provider utilization, and service delivery performance against targets.

Identify risks to revenue attainment and implement mitigation plans proactively. Maintain accurate forecasts for referral volume, service activation, and delivery capacity. Ensure district contracts are executed in alignment with agreed service commitments and timelines.

Partner with Director, Service Delivery to achieve portfolio revenue goals. Team Leadership & Coaching Lead and develop a team of Service Delivery Specialists. Establish clear expectations, priorities, and performance standards.

Conduct regular coaching, performance reviews, and development conversations. Foster a culture of accountability, collaboration, customer focus, and operational excellence. Ensure team adherence to established service delivery processes and escalation protocols.

Service Delivery Execution Own the daily operational management of district accounts. Ensure referrals are processed efficiently and assigned appropriately. Optimize provider caseloads and utilization to maximize service capacity.

Monitor key delivery metrics and take corrective action when performance falls below targets. Execute service delivery playbooks and operational standards consistently across accounts.