About Us At Prenuvo , we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for an IT Support Specialist to join our team! The IT Support Specialist is the first line of contact for Prenuvo employees seeking technical support; ensuring that all employees are able to work effectively with minimal downtime. The ideal candidate will be comfortable with a variety of tasks including hardware, software and cloud troubleshooting, and brings a scripting and automation mindset to recurring work.

This is a hybrid role expected to be on site at our Vancouver office location, at least 3 days a week, with additional on-site presence as needed. Candidates must live within a commuting distance to the Vancouver office location. This role does not provide visa sponsorship.

Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future). Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You'Ll Do

Deliver internal technical assistance for Prenuvo's end-user and server hardware, as well as enterprise cloud-based platforms and applications such as Okta, Atlassian, Slack, and Google Workspace Install, configure, maintain and support computer systems, servers, and network equipment at clinic sites Collaborate with team members and cross-functional stakeholders to identify and resolve complex technical issues Maintain and update documentation related to IT infrastructure and support Administer and maintain a mixed fleet of Windows and Mac devices using mobile device management (MDM) platforms Build scripts and automated workflows to streamline repetitive support and provisioning tasks, reduce toil, and improve consistency of support Uphold and reinforce Prenuvo's cybersecurity policies to help ensure systems are configured following best security practices What You’ll Bring At least 3 years of experience in an IT service delivery environment Strong technical skills in computer hardware, software, networking, and operating systems Experience supporting both Windows Client OS and Mac OS in an enterprise environment. g. ITIL) and a track record of contributing to ITSM workflow and tooling improvements Security-minded approach to daily work, applying industry best practices and continually seeking better ways to strengthen system security and protect customer privacy.

Requirements

with thorough attention to detail Problem-solving skills – You're able to think creatively to find solutions to complex technical problems Flexibility – You're able to adapt to changing priorities and willing to take on new

Responsibilities

as needed Strong Communication Skills – You're able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations

Nice To Have

Expertise in enterprise Identity Management, including advanced IdP configuration, user lifecycle management, and experience navigating the challenges of cross-platform identity migrations Cisco Meraki

IT Support Specialist II