Unit Coordinator (FT, Nights)

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise.

Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing.

We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health.

Help us save lives and make a difference.

What You'Ll Do

: The Unit Coordinator provides administrative and clerical support of clinical services. This position oversees the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census and coordination with clinical staff to ensure efficient functioning of the unit. Registers individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third-party insurers.

Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable). Works collaboratively with the clinical team and communicates any concerns regarding an individual's presentation (psychiatric or medical) to the appropriate discipline.

Greets and receives visitors. Maintains security by following procedures, monitoring logbook, issuing visitor badges. Oversees episode of care in Electronic Health Record (EHR) with accuracy and efficiency.

Coordinates the discharge of individuals with other inpatient facilities and within the EHR. Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members.

Coordinates with other providers to assist with the discharge and/or transfers. Assists with involuntary admission process. A liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.

Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors, and vendors. Answers incoming calls, provides information, transfers calls and/or takes messages as necessary.

Performs all other duties as assigned. What You'll Bring: High School Diploma or equivalent 1 year of exceptional service customer service-oriented work experience 3 years of clerical experience Current Notary or have the ability to become a notary within the first 90 days. Must be able to perform Safe Clinch patient restraint techniques The Company has a mandatory vaccination policy.

Requirements

within the required time period, including bu