Senior Business Systems Analyst

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

Responsibilities

across adjacent finance systems. This role is critical to maintaining, optimizing, and enhancing Pie’s subscription management and billing platform, and is ideal for someone who brings deep Zuora and financial systems expertise, enjoys solving complex business and systems challenges, and wants to help scale finance as business models evolve. You will lead 2 to 3 cross-functional workstreams, shape problem definition and end-to-end solution approaches (not just ticket configuration), and build scalable capabilities through strong documentation, QA, and enablement.

You will also mentor analysts and business partners, represent Business Systems with senior stakeholders, and translate ambiguous business needs into well-structured configurations while communicating clearly with both technical and non-technical audiences. Zuora expertise is non-negotiable, and familiarity with related systems such as Salesforce or Telecom/IVR is a plus.

Requirements

, design, implement, and maintain configurations and customizations of Zuora applications to meet needs of the Finance team. Develop 6-12 month roadmaps for Zuora ecosystem to scale finance and support our evolving business. Partner with Software Engineers and Integrations team to design, build, and test integrations and customizations.

Architect complex customizations and enhancements to improve Zuora performance and users experience. Create and maintain key product documentation, including technical specs, process maps, and customer journey artifacts. Identify high-value problems and prioritize initiatives.

Collaborate & Communicate Navigate ambiguity and work autonomously to resolve issues with users, stakeholders, and leaders across the business.

— bridging the gap between what stakeholders ask for and what should actually be built. Train, educate, and coach business lines to increase self-sufficiency in owning and managing their data. Lead and maintain partnerships with stakeholders across the business while influencing best practices and balancing competing priorities.

Execute & Maintain Triage escalated incidents or support tickets, while sometimes helping with front-line support. Anticipate 2nd order impacts of changes in Zuora, Salesforce, etc. Maintain Zuora ecosystem application with platform updates and releases.

Own change management and release processes in the Zuora ecosystem. Maintain data integrity across the Zuora platform and integrated systems. Identify opportunities for process improvement and automation across Zuora and the Financial ecosystem.

g. Salesforce, Five 9 Telecom, or other insurance applications). The Right Stuff 5+ years minimum experience with Zuora Billing and Revenue.

Zuora Certified Administrator. 5+ years of hands-on Financial Systems administration experience, including NetSuite, Sage, MS Dynamics, SFDC Financial Cloud, or Similar systems. Deep understanding of Subscriptions billing modules and/or Advanced Revenue Management.

Proven experience building, enhancing and managing Zuora Workflows, Scripts and Customizations. Comfort with Zuora Reporting, Data Query and SQL to support reporting needs.