Senior Site Reliability Engineer

Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime. The SRE team achieves this by: Owning the incident management processes and tools. Managing the observability stack and alerting systems to enable timely investigation and mitigation.

Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks. In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining reliable operations. g.

RabbitMQ, NATS, Kafka) An experienced on-call SRE engineer Enjoy hands-on troubleshooting of distributed systems in production environments You act like an owner and strive to do work you're proud of You enjoy communication and knowledge sharing on all-things reliability Proficiency in English, both written and spoken Company Overview: PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. com .

Company Culture: We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team. Pandas work best when they're happy.

We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers. Check out our LinkedIn to learn more.

Benefits

: Remote-first approach with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon. We value long-term collaboration , whether through typical employment contract, employment of record or B2B arrangements.

vary by location - feel free to clarify with our recruiters). Work schedule aligned with EU time zones. Honest, open culture that values constructive feedback.

Professional and personal development within a collaborative, supportive team. Stable yet growing SaaS product offering an agile environment, ownership, start-up energy, and strong technical challenges. PandaDoc is an Equal Opportunity Employer.

We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law. EXTERNAL RECRUITERS Approval Requirement The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates.