Technical Support Agent I

Company Overview (Who are we? ) At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce.

com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology. At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors Position Overview This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations.

Key Responsibilities

Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group Document, track, and monitor problems to ensure timely resolution Perform other job related duties as delegated by leadership team Support and leverage other associates within the department to share best practices and knowledge Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week. ) Basic knowledge of system file drivers Basic skills with Microsoft Office Basic knowledge of iOS and Android systems preferred Ability to adapt in a fast-paced, collaborative, and changing environment This job description is not intended to be all-inclusive.

Employee may perform other related duties as assigned. Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Pay Transparency

Law”). Base pay information is based on market location.

Benefits

here. This position may also be eligible for short-term and long-term incentives based on individual and company performance. This job description is not intended to be all-inclusive.