Care Coordinator, PSP HUB

Location: This position may be performed remotely but requires flexibility and a willingness to travel as needed. Position Summary As Care Coordinator, you are a single point of coordination for patients, caregivers & families, and healthcare providers when a Praxis therapy is prescribed, ensuring each has the clarity, support, and follow-through needed to initiate and maintain therapy. You are responsible for overseeing the management of patient cases and ensuring timely completion of related tasks throughout the full patient journey.

As the front line of the Praxis Patient Support Program, this role owns the experience from onboarding through adherence, individualizing support to meet each patient and caregiver’s needs . With a f ocus on expediting time to therapy, the Care Coordinator proactively identifies and resolves access and adherence barriers through close monitoring of the patient journey. Y ou are an e xperienced patient case management professional managing a complex caseload of patients with rare and refractory CNS conditions .

Responsibilities

Operate with autonomy on day-to-day case decisions on caseload, with leadership review reserved for critical inflection points (denied appeals requiring escalation, adverse events, compliance issues, patient experience risk) Able to independently manage difficult caregiver conversations, and non-routine access situations; share case learnings to strengthen team capability.

Benefits

investigation, prior authorizations, and financial assistance in partnership with internal and external stakeholders Build and maintain working relationships with senior internal and external partners (specialty pharmacy account leads, FRMs, Clinical Educators, provider office managers); adapt communication style to different stakeholder audiences.

verification, adherence tracking tools) Experience utilizing business rules for free goods programs and Patient Assistance Program (PAP) eligibility Nurse, Medical Assistant, Social Worker or senior reimbursement specialist experience preferred Experience supporting CNS therapies is strongly preferred How you operate: Ownership: You stay accountable across the full journey—you don’t drop

Requirements

What you bring: Bachelor’s degree and minimum 5 years of case management experience within or supporting pharmaceutical patient support programs Complete working knowledge of pharmacy benefit structures, prior authorization workflows, appeals processes, specialty pharmacy operations, and patient assistance program design.