Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time.

We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. Conviva is the intelligence layer for digital businesses, turning every consumer interaction i nto ou tcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests.

Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust. The Opportunity AI agents are becoming a new digital surface alongside mobile and web. This role builds the systems that let AI agents understand, query, and act on Conviva's behavioral data — MCP servers, agentic workflows, and the AI connectors that tie the platform into any client or downstream system.

This is a builder role end-to-end: design and ship agentic systems from tool interface through deployment, observability, and iteration — working closely with product and customers. This is not a research role, and it is not prompt engineering; the team builds production systems that use AI to solve real problems at scale. How This Role Fits This is an engineering role, distinct from Conviva's Product Builder roles on the same team: Product Builders validate direction through customer discovery and prototypes — deciding what agent analytics should become.

This role turns that direction into production-grade systems that run reliably at scale — owning the build and the runtime, not the roadmap.

Who You Are

and What You've Done: 3–7+ years of software engineering experience, with production systems shipped end-to-end Strong Python backend fundamentals; comfortable owning services from design through deployment (fullstack a plus) Hands-on experience building and operating LLM-powered agents in production — with concrete stories of what broke, how you fixed it, and what you'd do differently Practical familiarity with agentic patterns: tool use, structured outputs, prompt chaining, multi-agent coordination, and

AI Engineer, Agent Analytics & Optimization (DPI)