Lead Veterinary Receptionist

Lead Client Service Representative – Veterinary Practice Salary : $23-$25 per hour, based on the candidate's skills, experience, and

Qualifications

Schedule: This is a full-time position. Hospital hours are Monday and Wednesday from 7:00 AM to 7:30 PM; Tuesday, Thursday, and Friday from 7:00 AM to 6:30 PM; and Saturday from 7:30 AM to 12:30 PM (every other Saturday required). The hospital is closed on Sundays.

East Greenbush Animal Hospital is hiring a full-time Lead Client Services Representative to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.

: 2 years of veterinary experience is required. Strong leadership and organizational skills. Excellent communication and interpersonal abilities.

Proficiency in veterinary software systems is a plus. A genuine love for animals and a desire to contribute to their well-being. About East Greenbush Animal Hospital East Greenbush Animal Hospital is a progressive 5-doctor small animal practice near Albany, NY, founded by Dr.

Debbie Chew and Dr. Chris Rocchio in 2003. We are located two hours from NYC and Boston and at the gateway to the Adirondacks.

The staff at the East Greenbush Animal Hospital is proud to offer quality and compassionate veterinary health care to the people and pets of the Capital District. We are a full-service animal hospital that offers preventative veterinary care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital x-ray and ultrasound. Our hospital is paperless and well-equipped with a full suite of general practice equipment, including digital x-ray in a brand-new dental room, dual-table surgical suite, therapy laser, and ultrasound.

The open floor plan of our 7,200 square foot, state-of-the-art facility is designed to maximize comfort and minimize stress for both our patients and their owners.

Benefits

package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Employee pet discount because we know your pets are family, too.

Key Responsibilities

Deliver outstanding, compassionate client service and set the tone for the front desk Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members. Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.