Client Success Manager - Law Firms (Central)

We're Proof , a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach.

We are on a path to double our business this year and are building a team to help us scale rapidly. We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

About The Role

: We are seeking a motivated and experienced Client Success Manager (CSM) to join our team. The CSM will serve as the primary point of contact for our law firm clients in the Central Region of the US, driving success through needs analysis, tailored solutions, and exceptional client support. While legal experience is a plus, it is not required.

The ideal candidate will also have the ability to effectively communicate with C-suite executives and senior leadership.

Responsibilities

: Conduct in-depth needs analysis with law firm clients to understand their specific challenges and objectives Develop customized solutions and workflows that address the unique needs of each client Collaborate with internal teams to ensure seamless client onboarding, lead training sessions, and support successful implementation of customized solutions.

Requirements

: 5+ years of experience in customer success, account management, or a related client-facing role Strong communication skills, including the ability to engage effectively with C-suite executives Proven ability to develop customized solutions and workflows for enterprise clients Excellent interpersonal and relationship-building skills Strong analytical and problem-solving abilities, with the capacity to quickly resolve client issues Ability to work independently and collaboratively with internal teams Experience with CRM, support, and project management tools, such as HubSpot and Intercom Legal experience is a plus, but not required This position requires the employee to live and work from the Central region, preferably in Texas Relocation assistance is not available for this position This role requires approximately 50 percent travel, including regular in-territory visits up to two weeks each month

Compensation

Salary range $80,000 - $100,000 based on experience and location Eligible for bonus structure and additional

based on performance - OTE $120,000 - $150,000

Benefits

Full time, remote, salary position Medical, dental, vision, disability insurance, and 401k available Phone and Internet monthly stipend Flexible time off (paid planned and sick time, and paid holidays) Necessary equipment provided E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.