About Orium Orium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead. By bringing together AI, data, and composable systems, we create experiences designed for collaboration between people and intelligent agents— helping our clients work more efficiently, adapt quickly, and gain a long-term competitive edge. With more composable launches than any firm in the Americas and deep expertise across commerce architecture, we partner with leading technology providers to deliver scalable solutions that evolve with our clients and accelerate time to value.

We blend systems thinking, data-driven design, and intelligent delivery, embedding AI and agents into our own teams to move faster, reduce friction, and co-create with greater precision. The result: adaptive, cross-channel experiences that keep our clients ahead of what’s next. About the Opportunity Orium is entering a new phase of growth, where expanding and deepening existing client relationships is as critical as acquiring new ones.

We’re hiring a Head of Accounts to define and lead how we grow, manage, and scale our current client portfolio. This is a strategic leadership role responsible for transforming account management into a disciplined, insight-driven, and AI-enabled function that consistently drives customer lifetime value. This role owns the account growth engine end-to-end: team leadership, commercial outcomes, and the operating discipline needed to convert expansion opportunities and ensure Orium has a repeatable approach to account planning, forecasting, and sales operations.

You will manage Account Managers and work closely with Delivery, Line of Business Owners, Marketing, and Sales leadership to ensure current accounts are actively managed, forecasted, and expanded, bringing structure to how Orium grows existing relationships through account playbooks, expansion plans, quarterly forecasts, and bookings targets. This person must be a strong consultant in their own right — someone who can sit across from a client’s VP of Digital or CTO, understand their business challenges, and map those challenges to commercial opportunities without relying on internal subject matter experts to carry the conversation. They should be comfortable leading strategic planning discussions, challenging a client’s assumptions, and building a case for investment based on business outcomes.

A core mandate of this role is scaling the practical use of AI across the account management function to improve team efficiency, effectiveness, and quality, and to help clients connect AI-enabled opportunities to measurable business outcomes. This means going beyond process improvement. This role uses AI to surface account risks early, identify the right commercial move at the right moment, and turn account data into revenue action.

Responsibilities

Personal Account Ownership Carry a personal portfolio of 5–8 priority accounts, serving as the primary commercial relationship owner and demonstrating the standard of account management the team is expected to deliver. Drive expansion and renewal conversations at meaningful deal sizes ($200K–$500K+), personally navigating complex client organizations, building multi-stakeholder relationships, and closing commercial opportunities. Use personal account work to model the consultative selling, objection handling, and proactive commercial engagement the broader team is being coached to develop.

Account Growth & Portfolio Strategy Own the strategy for growing Orium’s existing client portfolio, with accountability for expansion revenue and lifetime value. Identify, prioritize, and drive expansion opportunities across accounts, , including cross-LOB expansion (Commerce to DXP, DXP to Agentic), partner-driven joint plays (commercetools, Stripe, Contentstack), transition of project-based clients into ongoing optimization or managed service relationships, and long-term partnership growth.