Posit is looking for a thoughtful and strategic Manager, Customer Success to help scale our growing post-sales organization. This is a high-impact role—perfect for a leader who thrives in cross-functional environments, brings out the best in others, and knows how to operationalize success at scale. You’ll lead a team of talented CSMs who are each focused on a portfolio of strategic accounts, with the goal of delivering measurable outcomes, strengthening customer partnerships, and building a high-performing team.

You’ll bring clarity, structure, and a customer-first mindset to everything you do—driving excellence through coaching, process improvement, and deep cross-functional collaboration. As part of Posit’s mission-driven team, you’ll play a key role in helping organizations around the world harness the power of open-source data science tools to solve real-world problems.

What We’Re Looking For

Significant experience in Customer Success, Account Management, or post-sales roles in software Experience leading enterprise teams, ideally with technical customers A coaching-first mindset with a track record of developing high-performing teams Strong operational skills—able to build and refine playbooks, reporting, and workflows Strategic prioritization skills to focus team efforts where they’ll have the greatest impact Clear communicator and effective collaborator across functions and levels Comfortable navigating escalations and serving as a trusted advisor to key accounts Adaptable, with a bias toward action and comfort working through ambiguity in a fast-moving, remote environment Comfort working with AI tools and driving AI process improvements

Nice To Have

Familiarity with Salesforce, Gong, Confluence, Outreach, or similar tools Background in data science, analytics, or open-source communities Experience with on-prem and hybrid solutions Prior work in a fully remote, distributed team environment What You’ll Accomplish Within 3 months, you will… Complete onboarding and build foundational knowledge of Posit’s platform, customers, and success motion Build trust with your team and begin 1:1 coaching and performance alignment Identify immediate workflow, reporting, or process gaps and begin shaping improvements Establish working relationships with Sales, Solutions Engineering, and Product leaders Within 6 months, you will… Drive consistent execution of core customer success activities across your team’s portfolio Implement improvements to team capacity planning, success playbooks, and reporting Ensure customer health, retention, and expansion metrics are trending in the right direction across