Practice Operations Lead

About us Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

About The Role

). This role ensures our clinicians have the operational infrastructure, clear workflows, and change management support they need to succeed.

What You’Ll Do

: Partnering directly with Clinical Leads, this role owns the day-to-day operational support of the care team, driving program and Individual Clinician metrics and ensuring high-quality, standardized care delivery. Own the operations, documentation, and continuous evaluation of day-to-day practice workflows. Ensure workflows are optimized to reduce administrative burden while meeting clinical standards.

Lead operational change management for the clinical teams, in collaboration with clinical leads. Translate practice-wide changes into clear, actionable guidance and ensure smooth rollouts of new tools, strategies, or team structures. , Q2 Dyad Metrics, Individual Clinician [IC] Metrics).

Serve as the primary operational partner for clinical leaders, unblocking day-to-day operational hurdles and managing resource/support allocation, where applicable. Partner closely with Outcomes Operations Leads to operationalize solutions when plan-specific deep dives highlight a need for workflow tweaks, coaching, or supplemental list management within a specific clinical function.

Who You Are

: 5+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems Results-oriented operator Meticulous attention to detail and highly organized Comfort with ambiguity Ability to work cross-functionally with clinicians and technical teams Passionate about maternal and child health Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected.

We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Benefits And Perks

: Comprehensive Health, Dental, and Vision coverage for employees and their families High deductible Health Plans with Health Savings Account (HSA) options Flexible Spending Account (FSA) Equity grant participation 401(k) program Competitive vacation policy 16 weeks paid parental leave Fully remote work flexibility (within the US)

Compensation

: The expected salary range offered for this role is $95,000 to $115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission.

may vary based on relevant experience, skills, competencies, and certifications. At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve.