Technical Account Manager 3 - East

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog.

A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’Ll Do

: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.

Requirements

Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success

Who You Are

: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. g. Jenkins, Gitlab etc.

g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites Able to travel via auto, train or air up to 30% of the time Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space Experienced using Datadog and/or other cloud monitoring tools Datadog values people from all walks of life.

Qualifications

on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

, and experience.

Benefits

and Growth: Best-in-breed onboarding Generous global

Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks

and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

for this role including healthcare, dental, parental planning, and mental health

, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $124,000 — $165,000 USD About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.

Compensation

. Actual

is based on factors such as the candidate's skills,