Founding Account Executive, Mid Market

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

PolyAI builds Dialog AI that handles real customer conversations across voice, chat, and every channel in between — reservations, service calls, account management — with human-like fluency, at the scale of the world's largest enterprises. We're live with FedEx, PG&E, and category leaders across hospitality, financial services, and retail. We're now building a dedicated Mid Market motion — cross-vertical, not tied to a single industry — and looking for the first Account Executive to help define it.

This is a builder's seat: you'll be sourcing pipeline, running the sales cycle, and co-creating the partner-led GTM engine that the next wave of MM AEs will run on.

What We'Re Looking For

Grit / Horsepower / Fire to Be Great — a refusal to accept average. It shows in how they talk about losses, how they respond to rejection, and whether they've done hard things just to prove they could. AI-Native Mindset — they can't imagine working without it.

They've built prompts, tinkered, and have real opinions. In a Dialog AI company selling to skeptical buyers, an AE who can't articulate what makes AI powerful has a credibility problem before they open their mouth. Genuine Curiosity — they ask better questions than most people have answers for, and do research nobody asked them to do.

In a complex technical sale into a new vertical, curiosity is what separates reps who hit a wall from reps who find a way through it. Builder's / Founder's Mindset — energized by blank pages, not paralyzed by them. They've built something from nothing without waiting for permission or a playbook.

Comfortable with ambiguity; creates structure instead of waiting for it. Resiliency + Adaptability — they've been knocked down and didn't collapse, complain, or coast.