About Paytient: We’re on a mission to help people better access and afford care. Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.

Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans.

Founded in 2018, Paytient is now part of nearly 6,000 employer health plans and providing certainty that people are better able to access and afford care. We’re looking for passionate, collaborative builders to join our team and help us create a future where everyone can more easily access and afford care.

About The Role

: Please Note: This role is based out of our Columbia, Missouri office and requires office attendance 3-4 days/week. The IT Support Analyst will be the first point of contact for employees seeking technical assistance via Slack channels, Jira ticket queues, and email. This role requires strong problem-solving skills, attention to detail, and a customer service mindset.

The IT Support Analyst will support common enterprise systems such as Google Workspace, Okta, Slack, SentinelOne, and a VPN endpoint security tool. The candidate will also perform basic user administration, assist in writing technical documentation, and escalate more complex issues as needed.

What You'Ll Do

: Monitor and Manage Slack Channels and Jira Ticket Queues Respond promptly to end-user requests, troubleshoot basic technical issues, and escalate tickets when necessary. Create, modify, and delete user accounts in Google Workspace, Okta, and other systems. Assist with password resets, account lockouts, and basic user access issues.

Perform user onboarding and offboarding tasks, including configuring accounts and granting appropriate access permissions. Troubleshoot issues related to Google Workspace, Slack, and Okta integrations. Monitor and resolve basic endpoint security alerts through SentinelOne.

Assist users with connecting to the corporate VPN, troubleshooting basic connectivity issues,and ensuring endpoint devices are properly secured. Draft and update standard operating procedures (SOPs), FAQs, and how-to guides for end users, ensuring they are easy to follow and technically accurate. Confluence Interact with end users in a professional and empathetic manner.

Maintain a high level of customer satisfaction by ensuring timely and accurate resolutions. Collaborate with senior IT staff to escalate and resolve more complex technical issues efficiently. Proactively identify recurring issues and suggest improvements.

What you'll bring: Basic knowledge of Google Workspace administration (creating/deleting users, email configurations, basic troubleshooting). Familiarity with identity and access management, including basic Okta user administration, password resets, and troubleshooting login issues. Ability to manage Slack workspaces, troubleshoot common issues, and assist users with notifications, account settings, and integrations.

Basic understanding of SentinelOne or equivalent endpoint security tools to handle alerts, quarantines, and investigate potential security incidents. Basic troubleshooting for Always-On VPN, assisting users with connectivity issues, and understanding VPN logs. Experience managing and updating Jira tickets, categorizing issues, tracking progress, and ensuring prompt ticket resolution.