Senior Lettings Manager - UK

About Dwelly Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary The Senior Lettings Manager is responsible for leading branch performance across people, portfolio growth, customer service, and commercial results. As part of a fast-growing group built through acquisition, the role plays a key part in embedding new ways of working, driving local execution, and ensuring successful adoption of group initiatives.

This position is available across our Oadby, Battersea (London) , and Stamford locations. It offers a clear progression pathway from leading a single branch to managing multiple branches, with opportunities to progress into regional and national leadership roles as the business continues to scale.

Key Responsibilities

: 1. Team leadership Manage, coach and develop property and lettings team members alongside valuers and property specialists Build a high-performing local team through hiring, performance management and day-to-day leadership Set the standard for service quality and commercial discipline in the branch 2. Leading change & integration Own the local delivery of group and regional initiatives — new operating models, systems, pricing and service standards — and bring the team with you Translate central strategy into local execution, surfacing resistance and blockers early and resolving them rather than letting them stall delivery Hold ways of working steady through system migrations and process changes 3.

Portfolio growth & landlord relations Own the landlord retention plan and churn prevention through proactive relationship management and issue resolution Win new landlord instructions via local and central lead generation Increase share of landlord wallet (new properties and services upsell from existing landlords) Maintain a healthy instruction pipeline and conversion metrics (lead → valuation → ToB signed) Develop local partnerships to attract new landlord leads 4. Revenue per property growth & Commercial ownership Ensure optimal rent pricing, balancing speed to let, rent level and landlord outcomes Maximise management fee in line with company pricing policy Upsell existing landlords (higher packages, additional services) Own the full P&L of your branch, with full accountability for local budgeting and budget execution As you progress to a cluster, take on P&L accountability across up to three branches 5. Operational coordination & service quality Coordinate all local operations and ensure alignment with central service functions.

Act as an escalation point for service quality issues.

Qualifications

& Preferred Background: People management experience — hiring, coaching, performance management, building a team Change and integration experience — a proven ability to land new ways of working and lead teams through transition.