About Dwelly Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. Position Summary We are seeking a hands-on, strategic, and results-driven Head of IT & Security to build and scale the internal IT and security function at Dwelly. This role will focus on establishing scalable processes, standardising infrastructure, and driving security and operational discipline across the group, ensuring reliable, secure, and efficient internal operations across multiple entities and newly acquired agencies.

The successful candidate will combine strong operational execution, leadership, and systems thinking, and will play a critical role in shaping the long-term foundation of Dwelly’s internal IT and security capabilities. This is a key leadership role at Dwelly. Over the next 12–24 months, you will build and scale the internal IT & Security function to support a rapidly growing, acquisition-driven organisation.

You will play an important role in integrating newly acquired agencies, establishing a unified and secure operating model across the group, and driving the company’s readiness for ISO 27001 and similar frameworks. You will also define internal standards for IT, security, and access governance, ensuring consistency, scalability, and operational resilience — ultimately building systems that support thousands of properties, agencies, and internal users at scale.

Key Responsibilities

1. Leadership & Strategy Define and execute the IT and security strategy aligned with Dwelly’s growth through acquisitions Build, lead, and scale the internal IT & Security function, including ITOps and external vendors Establish clear KPIs across access management, onboarding speed, security posture, and operational reliability Drive a culture of ownership, discipline, and continuous improvement across internal IT and security Act as the primary decision-maker for internal IT and security topics across the group 2. ) Standardise workplace infrastructure across the group (devices, Google Workspace, telephony, internal tools) Ensure compliance readiness for ISO 27001 and similar frameworks Bring structure and control to fragmented environments across multiple entities and acquired agencies Own internal IT and security risk posture, including access controls, audit readiness, and incident response processes Define and enforce security policies, standards, and controls across the organisation 3.

Cross-functional & Internal Collaboration Partner closely with Engineering, Product, Operations, Finance, and Legal to align IT and security with business needs Support secure integration of newly acquired agencies into Dwelly’s systems and processes Act as the internal owner of IT and security topics, providing clear guidance and decision frameworks 4.

Requirements

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