Customer Success Engineer

Who We Are

At Pave, we're building the industry’s leading

Compensation

platform, combining the world's largest real-time

dataset with deep expertise in AI and machine learning.

decision. Top tier companies like OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage.

spend is managed in our workflows, and 70% of Forbes AI 50 use Pave to benchmark

The future of pay is real-time & predictive, and we’re making it happen right now. We’ve raised $160M in funding from leading investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures.

expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave. You’ll do this in partnership with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful.

software, partnering closely with HR and Finance leaders to transform their

strategies while ensuring strong adoption and meaningful business outcomes. Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.

expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex

challenges and establish scalable processes for their organizations. Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.

goals. Execute on the technical needs of the customer with integrations, data migration and configurations. What You'll Bring: You have 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.

You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations. You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks. You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.

You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage. You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks. You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work.

You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.

Responsibilities

You love working with customers over video call/email and customers love working with you.