Entry Level Support Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.

Benefits

Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together Are you passionate about IT and want to kick off your professional career?

What is the role Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly Based across multiple client sites in the region and working within the education sector, you would be the first point of contact for any IT-related issues. Through face-to-face interaction and the ticket board you will provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems.

As part of this role, you will be completing daily timesheets which require attention to detail. This role will involve local travel within Hamilton city area, so flexibility is important. No company vehicle provided.

Responsibilities

) Diagnose and troubleshoot technical issues reported by clients. Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution.

Stay up to date with product knowledge and industry trends to provide accurate and timely support. Please note that this is a general description.

What We Offer

A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies. Internal career growth for high performers and IT super-stars An opportunity to earn while you learn with our Certification Bonus Program EAP Program – Raise limited.

Three free sessions per year. , and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted.

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