Customer Service Representative

PRIMARY

Responsibilities

: Act as the face of RotoMetrics to customers Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.

: Configure quotes and orders to customer specification within 2-4 hours of receipt Thoroughly communicate directly with customers, to ensure quote/order accuracy Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time

Requirements

. Daily

, manage complaints and returns, and ensure timely invoice payments Educate customers about terminology and product offerings, to improve customer satisfaction Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc) Proactively ensure that customer-specific

are documented and current Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Sales Managers) as needed Cultivate an environment of collaboration, open communication, and accountability Promote waste minimization, energy conservation, and other efforts to meet environmental objectives Other duties as assigned to meet departmental and company objectives Candidate

Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative OR GED/high school diploma with a minimum of f our years’ experience acting as a customer service representative Willingness to undergo 12-24mo training period, and to constantly learn new processes, terminology, and products Position located in Eureka, MO or Meadows of Dan, VA Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.

Equal Employment Opportunity

employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.