Call Handler NHS - Patient Triage

Penrose Health is seeking a motivated, resilient, and patient-focused Call Handler to join our busy patient triage team. Based in our London Bridge office , you will play a vital role in supporting the delivery of high‑quality primary care services to thousands of patients across London. As the first point of contact for our patients, you will manage and triage inbound queries and requests via telephone and email , responding with empathy, professionalism, and efficiency.

You will assess patient needs and ensure they are directed to the most appropriate service or clinician in a timely manner, helping to maintain safe and effective care pathways.

Responsibilities

, such as following up on patient requests, processing medication queries, supporting appointment bookings, and accurately updating patient records. You will work closely with our Contact Centre and Clinical teams , ensuring clear communication and smooth coordination so that every patient receives timely, appropriate, and compassionate care. This role is well suited to someone who thrives in a fast‑paced environment, is highly organised, and can balance patient‑facing communication with essential administrative tasks.

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