Operations Manager, Junior & Groups Programmes

Job Purpose The Operations Manager, Juniors & Group Programmes, is responsible for both leading seasonal staff teams and managing the detailed logistics that ensure our Junior and Group Programmes run smoothly. This is a highly hands-on operational role that combines day-to-day scheduling, timesheet tracking, accommodation and budget management with student welfare, client satisfaction, and program quality. This is an exciting opportunity for someone who thrives on both team leadership and operational execution, ensuring every aspect of our programmes runs to the highest standard.

Operational & Logistical Management Coordinate accommodation, meals, transportation, academic, and activity schedules across multiple programme locations in North America (Vancouver, Toronto, New York, Halifax, LA, Florida and San Francisco) Manage programme budgets, including forecasting, tracking, and expense approvals Lead centre set-up, preparation, and closure, ensuring materials, equipment, schedules, and bookings are in place Organise and oversee transfers, including coach and taxi bookings, and assign staff to transfers Generate quotes and support the sales team as a programme lead when required Ensuring compliance with all local health and safety regulations and accreditation standards Staff Recruitment, Training & Management Recruit, train, induct, and manage seasonal staff teams. Oversee staff scheduling and timesheet tracking, ensuring accurate reporting for payroll Provide ongoing supervision, coaching, and performance management to ensure staff deliver a high-quality student experience. Allocate staff to residential accommodation blocks to maintain appropriate supervision ratios.

Participate in and deliver staff induction and ongoing training throughout the programme. Be a visible and approachable leader, supporting staff on-site with day-to-day operational issues Client & Programme Quality Act as the main point of contact for agents, students, and group leaders, handling enquiries and problem solving promptly Liaise with host universities and college partners to ensure smooth centre operations and resolve accommodation or faculty issues Ensure all correspondence (with clients, staff, partners) is handled professionally and within one business day Implement client feedback procedures and take action where needed Represent the organisation positively at all times with students, staff, agents, and university partners Legal status Eligibility to work in Canada Eligibility to travel in Canada and the USA Clear background or criminal record check Experience and knowledge Proven experience managing Junior/ESL residential programmes or similar operational environments. Strong background in logistics, administration, and budget management CEFR C1+ level English proficiency (spoken and written).

Proficiency in CLASS or similar administrative software. Previous experience managing language school programmes or residential camps. Valid First Aid or lifeguard certification.

Familiarity with UBC/TMU campus and Vancouver, Toronto, and/or Halifax attractions. Experience working with 8-17 year olds. Skills and Abilities Flexible, adaptable, and comfortable working in a fast-paced environment A hands-on manager who enjoys balancing people leadership with operational detail Highly organised with strong leadership and communication skills Personal qualities Summer operations are busy, so we’re looking for someone who can be flexible and open to work weekends and overtime during peak summer months This job description is provided as a guide to the role.

Responsibilities

and may be subject to periodic revision. As part of our recruitment process, we use AI-enabled technology to assist with tasks such as application screening and process administration. These tools are designed to support fairness and consistency, and human reviewers make all final decisions.