As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Requirements

are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs Experience of working within the Utilities sector is desired but not essential Ideally, you’ll come from a customer service background IT and system literate Able to work in an organised manner to meet important deadlines We offer a competitive salary based on experience along with a full

Benefits

package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important.

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